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Customer Service & Support Specialist with Diverse Industry Experience
Contact
Santo Domingo, Nacional, Dominican Republic
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support and assistance across various industries, focusing on client satisfaction.
Sales & BookingIntermediate
Handled sales transactions and booking processes in tourism and hospitality settings.
Technical SupportIntermediate
Offered technical assistance and support to clients, resolving issues related to products and services.
Purchasing & Supplies ManagementIntermediate
Oversaw procurement and inventory management in a restaurant environment, coordinating supplies.
Office Software SkillsIntermediate
Utilized Microsoft Office Suite for daily operational tasks and documentation.
Education
Universidad Dominicana O&M
UNIBE
INFOTEP
Languages
English
Spanish
Summary
Experienced in customer service, sales, tech support, and operational management across various sectors including banking, telecommunications, travel, and retail.
Key Achievements
- Progressed through multiple customer service roles across banking, telecommunications, travel, and retail sectors.
- Gained comprehensive experience in front-line customer interaction, sales, tech support, and back office assistance.
- Managed purchasing and supplies as a manager, demonstrating operational oversight and resource coordination.
Experience
Customer Service agent/ Back office assistant
NewTech SRL
2017 - 2019
Collect agent
BBVA
2015 - 2017
Tech Support
Convergys
2014 - 2015
Customer Service/Booking
Tele Performance
2013 - 2014
Customer Service/ Sales
Near Shore
2012 - 2013
Customer Service
Verizon International Tele-services
2001 - 2003
Sales agent
Melia Vacation Club
2000 - 2001
Purchasing and Supplies Manager
Laxmi Restaurant
1998 - 2000
WareHouse Assistant
Sears Roebuck & Co.
1997 - 1998
Skills
Customer ServiceSales & BookingTechnical SupportPurchasing & Supplies ManagementOffice Software Skills
Published on CazVid - Jul 3, 2025