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Alfredo
Customer Service and Sales Professional with 5+ years in Airline and Retail
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Competencies
Extensive experience in managing large volumes of customer interactions in airline, utilities, and auto transport sectors.
Proven ability to sell gas, electricity, and auto transport services, including lead generation and high-level client communication.
Handled complex scheduling and logistics tasks for flights and auto transport, ensuring seamless service delivery.
Skill at resolving complex issues such as flight delays and cancellations, providing solutions on the fly.
Effective communication with customers, high-level company executives, and team members across different industries.
Languages
Summary
Experienced professional with over five years of delivering customer service, sales, and logistical solutions across airline, utility, and auto transport industries.
Key Achievements
- Managed flight scheduling and handled customer issues for Frontier Airlines, ensuring professionalism and efficiency under pressure.
- Sold utilities to commercial clients, reducing electric costs by up to 23%, and utilized forecasting tools for strategic decision making at TruPowur.
- Led telephonic sales and logistics coordination for auto transport services, employing state-of-the-art technology for customer communication and process management.
Experience
Travel Coordinator /Customer Service
Handle Flight scheduling for US Domestic as well as 5 international destinations., Skilled at dealing with frustrated customers, and finding solutions under pressure., Deal with complicated tasks such as flight cancellations, delays, and working on the fly to come up with the best solution.,...
Sales and Customer Relations
Sold Gas and Electricity to Commercial Properties. Usually lowering Electric costs by 10-23%., Skilled at effective communication with high level members of the company including C-level employees and directors., Used forecasting tools and high level rate analysis to determine which direction to...
Auto Transport Services - Sales and Customer Relations
In charge of Telephonic Sales for the Company. Selling the service of Transporting an Automobile from one location to another, by means of 8 or 10 car carriers., Provide the highest level of customer relations – served as point of contact for clients to provide statuses, handle logistics and...