Demonstrated experience with Interviewing.
Demonstrated experience with Critical Thinking.
Demonstrated experience with Self Motivation.
Demonstrated experience with Records Maintenance.
City of San Mateo
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews., Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty., Managed crisis situations calmly, providing clear directions to officers under pressure while following established protocols., Ensured public safety by effectively handling high-stress situations involving active shooter incidents, domestic violence cases, and hostage negotiations., Supported officer safety by maintaining constant communication with responding units during emergencies., Provided support during multi-agency operations such as natural disasters or large-scale events requiring significant law enforcement presence., Developed strong working relationships with fellow dispatchers, fostering teamwork within the department for improved performance outcomes., Delivered exceptional customer service to citizens in need of assistance, demonstrating empathy and understanding while gathering vital information for responding officers., Facilitated swift apprehension of suspects through thorough documentation and dissemination of information to responding officers., Increased efficiency in call management by implementing new software tools for tracking and monitoring police radio communications., Exercised sound judgment in assessing caller credibility and urgency levels for appropriate resource allocation., Streamlined incident management with accurate data entry and timely updates to the Computer Aided Dispatch system., Questioned callers to determine nature of problems and locations to direct type of response needed.
San Francisco State University Police Department
Managed crisis situations calmly, providing clear directions to officers under pressure while following established protocols., Ensured public safety by effectively handling high-stress situations involving active shooter incidents, domestic violence cases, and hostage negotiations., Supported officer safety by maintaining constant communication with responding units during emergencies., Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks., Improved communication between officers and dispatchers through regular training sessions on radio etiquette., Streamlined information sharing with other departments by developing comprehensive call summaries for interagency use.
High School Diploma
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Macy's
Developed strong relationships with local law enforcement agencies, fostering communication channels that facilitated timely responses during critical situations., Enhanced loss prevention strategies by collaborating with management to develop effective policies and procedures., Provided exceptional customer service while maintaining vigilance against potential shoplifting activity in high-risk areas within the store environment., Assisted law enforcement in investigations, providing essential information that led to arrests and convictions related to retail theft incidents., Reviewed CCTV footage regularly, identifying suspicious behavior patterns for further investigation or action., Performed routine inspections of store areas, ensuring proper functioning of security systems and equipment., Reduced inventory shrinkage by conducting thorough store audits and identifying security gaps., Conducted undercover surveillance operations, leading to successful identification and apprehension of shoplifters., Monitored employee compliance with established loss prevention policies, providing feedback and guidance as needed.