Experienced professional with over four years delivering support across logistics and telecommunications, skilled in resolving technical issues and enhancing customer experience.
Delivered customer support for large US-based companies, ensuring issue resolution and satisfaction.
Assisted drivers with app navigation and problem-solving to optimize their order completion process.
Utilized greeting statements, empathy, and clear instructions to improve chat flow and customer rapport.
Supported drivers and employees through step-by-step problem solving and technical assistance.
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