Alfredo - Customer Service Specialist with 5+ years in retention, technical support, and payments

Guadalajara, Jalisco, Méxicoen

Worked in customer retention to reduce client churn for AT&T

Provided technical troubleshooting for vehicle access at Getaround

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Resumen

Experienced customer support specialist with a background in retention, payments, and technical troubleshooting.

Customer RetentionIntermediate

Maintained client relationships and reduced customer attrition through engagement strategies.

Technical SupportIntermediate

Troubleshot vehicle access issues for customers at Getaround, ensuring smooth user experience.

Payments & CollectionsIntermediate

Managed payments and collections processes efficiently for First Key Homes.

Communication SkillsIntermediate

Effectively communicated with customers in different scenarios, facilitating issue resolution.

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