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Customer Service Associate with 3+ years in client support and communications
Contact
Competencies
Delivered personalized assistance through calls and chats, addressing customer needs efficiently.
Communicated fluently in English and Spanish, ensuring clear and respectful interactions.
Identified causes of customer dissatisfaction and responded promptly to resolve issues.
Utilized IT tools to enhance communication and handled document verification tasks.
Worked effectively within a team, demonstrating empathy and positive attitude under pressure.
Education
Languages
Summary
Experienced customer service representative skilled in multilingual support, back office documentation, and client engagement.
Key Achievements
- Handled multilingual customer interactions in English and Spanish across US, Canada, and UK markets.
- Provided personalized support for financial transactions and resolved customer inquiries effectively.
- Received document verification training to support back office case management.
Experience
CUSTOMER SERVICE ASSOCIATED
As a Customer Service Representative, I am responsible for attending to the cases of customers who send money to their relatives in different parts of the world to meet their needs, among the functions I have is answering calls in English and Spanish, handling chats with the different cases of customers in the United States, Canada and United Kingdom, apart from taking interactions out of call as back office cases for which I have document verification training., Provide personalized customer service or computer support to provide information and resolve doubts., Use IT tools to improve communication with customers. Identify the causes of customer dissatisfaction with the service provided. Respond quickly and effectively to customers to ensure their satisfaction with the service., Adhere to procedures, policies and customer service standards.