Demonstrated experience with Transaction Disputes.
Demonstrated experience with Claims Handling.
Demonstrated experience with Appeals Follow-up.
Demonstrated experience with Word.
Demonstrated experience with Excel.
Apello Productions
Conducted outbound calls to qualify clients for financial services, Assessed eligibility and guided clients through application processes, Ensured accurate completion and submission of applications, Consistently exceeded daily sales targets (5+ applications per day), Applied strong objection handling and closing techniques
Gold Kidney Medicare Advantage Plan
Explained insurance benefits and coordinated patient services, Scheduled medical appointments and transportation with providers, Handled payment inquiries, misprocessed claims, and appeal-related cases, Assisted in determining claim reprocessing vs. formal appeal requirements, Maintained accurate documentation and ensured timely follow-up
Lowe's
Evaluated warranty claims and determined eligibility based on policy guidelines, Verified proof of purchase and supporting documentation, Processed exchanges and refunds in compliance with warranty procedures, Communicated claim approvals or denials with clear justification, Followed structured troubleshooting protocols for defect assessment
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Capital One Bank
Assisted customers with payments, transactions, and account inquiries, Initiated and managed transaction dispute investigations, ensuring proper documentation and compliance, Explained billing cycles, due dates, and financial terms, Troubleshot mobile banking issues and provided technical support, Maintained detailed records of customer interactions and case updates
National Spine and Pain Center
Managed patient scheduling, cancellations, and rescheduling through inbound calls, Coordinated with medical staff regarding patient updates and delays, Submitted medication-related requests and ensured proper follow-up, Maintained accurate patient records in compliance with internal procedures, Conducted outbound calls to reschedule missed appointments
