This is my profileContact via CazVidAlexis
Data Analyst with 5 years of experience in financial services
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Competencies
Used SQL for querying and managing large datasets to support analytics projects.
Created dashboards and reports using tools like Tableau and Power BI to interpret data.
Performed exploratory data analysis to identify trends and support strategic initiatives.
Utilized Excel for data manipulation, pivot tables, and complex functions to analyze financial data.
Education
Summary
Detail-oriented data analyst with a strong background in financial data processing and visualization, skilled in SQL, Excel, and BI tools.
Key Achievements
- Led the development of data dashboards that improved reporting efficiency.
- Optimized data collection processes, reducing processing time by 20%.
- Collaborated with cross-functional teams to deliver insights for decision-making.
Experience
Global Analyst QA – SodaStream
Started as a Customer Service Agent, then promoted to QA, and currently serving as Global Analyst QA., In-depth analysis of customer satisfaction surveys from over 20 international markets., Identifying opportunities in processes, customer service, agent performance, and product perception., Preparing detailed reports with key insights for the client, focusing on continuous improvement and business growth., Presenting results to the client periodically, proposing data-driven strategies to optimize user experience., Monitoring KPIs related to service quality, operational efficiency, and customer satisfaction., Collaborating with multidisciplinary teams to implement best practices and corrective actions., Analyzing qualitative feedback to identify patterns, trends, and critical points in the customer experience.
Customer Service / Coach – CIGNA (Life Insurance)
Provided customer service and specialized support in life insurance., Trained and coached agents to improve performance and service quality.
Customer Service – GAP, Old Navy, Banana Republic
Provided customer support for well-known retail brands, handling inquiries, orders, and complaints.
Sales & Customer Service – Swiss Colony
Managed sales and customer service during the peak retail season.
Sales Accounts / SME – Frontier and AT&T
Sales and specialized support for telecommunications services., SME (Subject Matter Expert) role, supporting the team with advanced product knowledge.