This is my profileContact via CazVidAlejandro
Order Management and Customer Service Specialist with 4+ years of experience
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Competencies
Delivered exceptional customer service support, assisting clients with inquiries and order-related issues across communication channels.
Utilized order management systems including SAP and custom software to process and track customer orders efficiently.
Reviewed and processed incoming orders ensuring compliance with SOPs and customer requirements.
Worked with customers on resolving order discrepancies and escalated issues when necessary to leadership.
Maintained constant communication with customers, providing updates and resolving issues promptly.
Education
Languages
Summary
Dedicated order management and customer service agent experienced in processing orders and resolving client issues using SAP and other software tools. Proven ability to enhance customer engagement and ensure order accuracy.
Key Achievements
- Ensured accurate and timely order entry in multiple roles using SAP and internal systems.
- Provided comprehensive customer support via email, chat, and phone, improving client engagement.
- Managed and resolved order discrepancies and special requirements, streamlining order processing.
Experience
Order Management Agent / Customer service
Timely and accurate order entry in compliance with departmental standard operating procedures., Exceptional customer service support assisting clients with website navigation and product information., Thorough review of incoming orders to ensure all special requirements including terms, conditions, pricing and quotes are met., Efficient creation of new customer accounts to enhance customer engagement and satisfaction., Complete daily follow up for customer’s purchase orders resolutions., Effective customer support via email, chat, and phone on a timely manner., Constant communication with our customers providing the tools at your hands effectively updating the current information regarding prices and stock.
Order Management Agent / Customer Service
Enters timely and accurate orders according to departmental standard work procedures using order management software and SAP., Works with customers to resolve any discrepancies between the purchase order and the operating system., Assigns the appropriate delivery block on problematic orders, thoroughly documents detailed notes., Capable and willing to take on stretched assignments (such as new processes and / or responsibilities)., Understood the need for escalation to leadership relative to barriers that impede order entry or release of purchase orders.