Alexandre

customer service

Provided customer support by identifying issues and offering effective solutions.. Managed a positive, supportive environment.. Assisted consumer with account issues, package problems, and Amazon subscription.

Coordinated non-emergency medical transportation for members, ensuring timely and accurate scheduling.. Assisted members with understanding insurance benefits and health care coverage.. Managed sensitive patient information in compliance with HIPAA regulations.

customer service representative

Provided customer support for Nintendo products, including consoles, digital content, memberships, and in-game purchases.. Assisted consumers with account-related changes and updates while ensuring accurate information.. Handle escalated cases through a CS2/consultation line collaborating as a supervisor to ensure resolution.

Recruitment Assistant

Handled high-volume calls, scheduled interviews, and assisted candidates throughout the recruitment process.. Completed forms and maintained accurate candidate information and documentation.. Received training in U.S. insurance fundamentals, policies, coverage, and related terminology.. Developed strong communication, scheduling, organization, and customer service skills in a fully remote environment.