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Alexander
General Manager
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Competencies
Demonstrated experience with Customer Success.
Demonstrated experience with Client Relationship Management.
Demonstrated experience with Account Management.
Demonstrated experience with Stakeholder Engagement.
Demonstrated experience with Operations Management.
Education
Summary
General Manager open to new opportunities
Experience
GENERAL MANAGER
Oversaw daily operations for one of Las Vegas' highest-volume hospitality venues, serving up to 2,500 guests per day while maintaining premium service standards.. Directed and developed teams of more than 100 employees across multiple departments, driving accountability, performance, and customer satisfaction.. Served as the primary escalation point for customer concerns, resolving complex service issues while protecting brand reputation and guest loyalty.. Led daily operational briefings and cross-functional communication initiatives to align teams on business priorities and performance goals.. Trained and mentored managers and frontline employees, improving operational consistency and service execution.. Partnered with leadership teams to identify operational efficiencies while maintaining guest satisfaction metrics.. Utilized performance data, customer feedback, and operational reporting to drive continuous improvement initiatives.
GENERAL MANAGER | OPERATIONS
Managed all aspects of operations for a high-volume upscale restaurant, overseeing staffing, customer experience, financial performance, and operational execution.. Built and maintained strong relationships with guests, vendors, and team members, contributing to increased customer retention and repeat business.. Led hiring, onboarding, training, scheduling, coaching, and performance management for front- and back-of-house teams.. Analyzed customer feedback, operational trends, and business performance metrics to identify growth opportunities and improve service delivery.. Managed labor, inventory, and operating expenses while supporting profitability and operational goals.. Coordinated with multiple departments and stakeholders to execute business objectives and improve overall operational performance.