Alexander - Customer Service & Technical Support Specialist with 5+ years in IT and healthcare

Alajuela, Alajuela Province, Costa Ricaen

Managed customer inquiries and problem resolution across multiple industries, ensuring client satisfaction.

Supported data analysis tasks for digital advertising campaigns, contributing to optimized marketing strategies.

Published on CazVid

Summary

Experienced professional specializing in customer support, data analysis, and technical troubleshooting within healthcare, retail, and tech industries. Adept at managing client issues, supporting marketing efforts, and providing tech solutions.

Key Achievements

Designed and built custom computers, and provided technical troubleshooting and network support.

Skills

Customer ServiceAdvanced

Handled client inquiries, problem-solving, and support across retail, healthcare, and technology sectors.

Data Analysis & Digital MarketingIntermediate

Analyzed data for paid ads, supported campaign building, and investigated error patterns in machine learning projects.

Technical Support & TroubleshootingAdvanced

Provided technical support for networking, software, hardware, and healthcare devices like infusion pumps.

Sales & Client EngagementIntermediate

Conducted direct sales, managed payment procedures, and engaged clients in hospital and retail environments.

IT SkillsAdvanced

Possess extensive troubleshooting skills across Windows, Linux, MacOS, AWS, and Microsoft Office platforms.

Languages

English(Upper intermediate (B2))Spanish(Native)

Experience

Customer Service

WATER STREET COMPANY

Aug 2024 - Apr 2025

Customer service focused on problem-solving., Payment procedures for residents, and commercial businesses., Analyzing data for paid ads on various platforms.