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Luis
Customer Support & Sales Specialist with 5+ years of BPO experience
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Competencies
Delivered technical support and customer service via email and chat, ensuring client satisfaction.
Handled technical inquiries and troubleshooting, primarily related to telecommunications services.
Engaged in selling internet and phone packages, demonstrating competence in sales strategies.
Managed delivery processes and verified merchandise flow in logistics settings.
Proficient in managing data, tracking information, and generating reports in Excel.
Education
Languages
Summary
Experienced BPO agent with expertise in customer support, sales, and logistics management, currently studying industrial engineering.
Key Achievements
- Managed delivery verification and coordination for bicycle merchandise across multiple regions at Industrias Ludior.
- Provided technical and customer support, handling inquiries via email and chat for diverse clients at Teleperformance.
- Sold internet and phone packages, demonstrating sales and customer relationship skills at KM2 Solutions.
Experience
ELECTROMECHANICAL MAINTENANCE ASSISTANT
Responsible for enlisting new motorcycles and performing preventive maintenance.
SALES REPRESENTATIVE
In charge of selling internet packages and phone packages.
DISPATCHER MANAGER
Responsible for verifying and managing the delivery of merchandise to the different Bicycle businesses in Bogotá and some municipalities of Colombia.
CALL CENTER AGENT
Responsible for providing technical support through messages and incoming mail to the company's customers.