Experienced BPO agent with expertise in customer support, sales, and logistics management, currently studying industrial engineering.
Delivered technical support and customer service via email and chat, ensuring client satisfaction.
Handled technical inquiries and troubleshooting, primarily related to telecommunications services.
Engaged in selling internet and phone packages, demonstrating competence in sales strategies.
Managed delivery processes and verified merchandise flow in logistics settings.
Incolmotos Yamaha
Responsible for enlisting new motorcycles and performing preventive maintenance.
KM2 Solutions
In charge of selling internet packages and phone packages.
Industrias Ludior
Responsible for verifying and managing the delivery of merchandise to the different Bicycle businesses in Bogotá and some municipalities of Colombia.
Teleperformance S.A.S
Responsible for providing technical support through messages and incoming mail to the company's customers.
INDUSTRIAL ELECTROMECHANICAL MAINTENANCE TECHNOLOGIST
LABOR TECHNICIAN IN MOTORCYCLE MECHANICS
BUSINESS ADMINISTRATION TECHNICIAN
ACADEMIC BACHELOR'S DEGREE
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