Alexander - Customer Service & Digital Marketing professional with 4+ years of experience

Provided bilingual customer support, managing high call volumes with a focus on quality and problem resolution.

Designed graphics and content for social media and digital marketing campaigns to enhance online presence.

Managed company Facebook page, creating posts and advertising material aligned with marketing objectives.

Utilized CRM systems and internal tools for case management, resource organization, and workflow optimization.

Provided bilingual customer support to clients in the United States., Managed a high volume of inbound calls daily., Utilized CRM systems and internal tools for case management., Worked under pressure while maintaining high standards of quality and service.

Designed graphic content for social media and digital campaigns., Created banners, posts, and advertising materials aligned with brand guidelines., Assisted in developing visual concepts and marketing campaigns., Organized digital resources and optimized workflow processes., Created and managed...