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Alexander
Customer Service & Virtual Assistance with 3 years in Call Center Industry
Video resume
Customer service, back office, virtual assistant
Oriented on problem solving.nnDeveloped as a customer service representative, I have experience in face to face attention and virtual assistance.nnI have experience with mediation, banking, real state, software related support, and tech support related to phone services
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided face-to-face and virtual support, addressing customer needs across multiple industries.
Active ListeningIntermediate
Applied active listening techniques to understand customer problems and deliver effective solutions.
Problem Solving & Logical ThinkingIntermediate
Utilized logical reasoning to troubleshoot and resolve issues efficiently in diverse contexts.
MediationIntermediate
Facilitated communication and resolution in conflicts related to customer interactions.
Support Skills in Technical & Banking SectorsIntermediate
Provided specialized assistance related to banking, tech support, and real estate inquiries.
Summary
Customer support professional with 3 years of experience in call centers, specializing in real estate, banking, and tech support, skilled in active listening, problem solving, and mediation.
Key Achievements
- Gained experience in face-to-face and virtual customer support across multiple sectors including banking, real estate, and tech support
- Developed skills in active listening, logical thinking, and mediation to improve problem-solving effectiveness
- Served for three years in call center roles, focusing on client engagement and issue resolution
Skills
Customer ServiceActive ListeningProblem Solving & Logical ThinkingMediationSupport Skills in Technical & Banking Sectors
Published on CazVid - Jul 3, 2025