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Alexander
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Competencies
Demonstrated experience with Phone.
Demonstrated experience with Email.
Demonstrated experience with Chat.
Demonstrated experience with English–Spanish.
Education
Languages
Summary
Professional profile
Experience
Customer Service Representative
Assisted customers through phone, chat, and email with orders, payments, refunds, and other post-purchase issues.. Tracked orders, verified inventory, updated customer information, and followed up on open requests.. Processed refunds, discounts, and payment adjustments through internal systems and e-commerce platforms.. Worked with platforms including Amazon Seller Central, Target, Walmart, and other e-commerce channels.. Managed multiple customer cases while maintaining accurate information and professional communication.
Customer Service Executive
Handled an average of 80–120 customer requests per day in a high-volume banking call center.. Provided support for online banking, debit and credit cards, loans, transfers, and other banking services.. Assisted customers with the bank's internet banking platform and mobile application.. Resolved issues involving digital transfers, e-wallets, credit card activation, technical problems, and user errors.. Investigated customer issues, followed established procedures, and provided clear guidance and appropriate solutions.. Managed sensitive customer information with accuracy, patience, and professionalism.
Customer Service Representative
Provided bilingual customer support in English and Spanish through inbound and outbound calls.. Assisted customers with registration, account verification, international transfers, and transaction-related issues.. Reviewed processing requests, followed up on open cases, and helped resolve fund transfer and digital wallet issues.. Guided customers through account and transaction procedures clearly and professionally.
Customer Service Representative
Handled customer inquiries related to orders, logistics, products, and service issues.. Responded to emails, documented cases, and followed up on unresolved requests through the CRM system.. Managed multiple customer interactions while maintaining accurate records and professional communication.
Interviewer
Conducted inbound and outbound calls in English with prospective clients and agents.. Introduced the company, provided information, and scheduled interviews and follow-ups.