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Project Manager with 10+ years of experience in IT and software development
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Competencies
Oversaw planning, execution, and delivery of diverse IT projects, ensuring stakeholder satisfaction.
Applied knowledge of SDLC phases in managing software projects from inception to deployment.
Led cross-functional teams to successfully deliver project objectives on time.
Maintained effective communication with clients to gather requirements and provide project updates.
Utilized Scrum and Kanban frameworks to improve project workflow and adaptive planning.
Education
Summary
Dedicated project management professional with over a decade of experience leading software development projects.
Key Achievements
- Led multiple software development projects, coordinating cross-functional teams to meet deadlines.
- Implemented process improvements that enhanced team productivity and project delivery.
- Progressed from junior project coordinator to senior project manager, managing larger projects and budgets.
Experience
Customer Support Admin (Chat/Email/Phone)
Checked and verified customers identity, Handled customer account requests, feedback, escalations and complaints, Provided assistance to betting kiosk operations and supported management team, Updated customers account information, Reset passwords, Handled email requests for win/loss statements, Created tickets for Kiosk deposit issues, Verified bets on various betting platforms
TESL Online Teaching Consultant
Teaching English as an ESL instructor to pre-teens and adults, Developing communication competence and vocabulary, Enhancing students' ability to read, write, speak, and listen to English content
TESL Online Teaching Consultant
Taught students between the ages of 5-14 English as a second language, Motivated students and used TPR method for optimal learning experience
TESL Online Teaching Consultant
Taught multicultural adolescent students using various teaching methods, Utilized source materials, props, and rewards
Store Manager
Managed Apple Store with a team of eight employees, Trained new staff, Assigned customers to vendors, Organized and optimized daily work for collaborators, Product Merchandising, Inventory Management, Sales Techniques, Guaranteed Overall Customer Satisfaction
Quality Control Representative
Evaluated individual staff performances, Maintained performance scores, Identified training needs, Collaborated with upper management in the development of operational policies