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Customer Service with 5 years in tech and client support
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Competencies
Provided customer support across banking, technical, and product inquiries, ensuring high service quality.
Assessed complex technical interactions and collaborated with leadership to identify improvement areas.
Communicated effectively in English with customers and team members, handling inquiries and providing information.
Quickly adapted to different roles and accounts, demonstrating fast learning and flexibility.
Utilized Microsoft Office suite for documentation, reporting, and communication tasks.
Education
Languages
Summary
Dedicated customer service agent with experience in technical support, quality assurance, and client interaction.
Key Achievements
- Promoted from Customer Service Representative to Quality Analyst at Itel Honduras due to strong performance and attention to detail.
- Assessed complex technical interactions and identified areas for improvement in a QA role at Itel Honduras.
- Handled an average of 40 calls and emails daily, providing effective customer support at Startek Honduras.
Experience
Customer Service Agent - Quality Analyst
Started as a Customer Service Representative, assisting customers with order related inquiries., Recognized strong performance and attention to detail, leading to an internal promotion to Quality Analyst for the Customer Service campaign., Later transitioned to the Technical Support account as a QA, where responsibilities expanded to include assessing complex technical interaction, identifying areas of improvement and collaborating with leadership.
Customer Service Representative Agent
Answered average of 40 calls, and emails per day, addressing customer, restaurant and driver inquiries, solving problems and providing service information.
Customer Service Representative Agent
Provided excellent customer care by responding calls, assisting with product selection and handling ordering functions.