Experienced in sales, technical support, and workforce management within the telecommunications industry, prioritizing customer satisfaction and team efficiency.
Utilized CRM systems like SAP and Salesforce to manage client interactions and sales processes.
Developed and implemented sales strategies for service activations and package sales, achieving high activation and upsell rates.
Delivered technical diagnosis and resolution for landline and mobile account issues, coordinating with technical teams.
Monitored and managed real-time workforce operations to optimize agent availability.
Telus Digital
Managed and scheduled electricity service activations for the Texas market, Achieved a 200-250 activations per month rate, Maintained an upsell rate of 50-70% through targeted sales strategies and customer insights, Delivered exceptional customer service by addressing inquiries, customizing service...
Telus Digital
Provided sales and concierge services for cruise packages, Delivered tailored solutions to meet clients needs.
Telus Digital
Monitored and managed real-time workforce operations, Optimizing agent availability for peak efficiency.
Telus Digital
Managed collections for corporate mobile account on inbound calls, Negotiating payment plans and resolving disputes.
High School graduate
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Provided exceptional customer service through inquiries management, customizing solutions, and promoting add-ons.
Telus Digital
Delivered technical support for landline services, Diagnosing issues and coordinating with technical teams.
Telus Digital
Handled collections for corporate landline accounts on inbound and outbound calls.
Telus Digital
Conducted collections activities for personal cellphone accounts.
NCO Call Center
Assisted customers with cellphone activations.
