Versatile professional with over 2 years of experience in customer service, sales, technical support, and social media management. Skilled in lead generation, client relationship building, and administrative software, eager to contribute to dynamic teams.
Provided support and solutions in banking and technical support contexts, ensuring customer satisfaction.
Performed cold calling, prospecting, and developing client portfolios to grow sales opportunities.
Utilized Office Package and advanced design software skills for various administrative and project needs.
Managed social media platforms to support marketing efforts and client engagement activities.
IDT Guatemala
Sales Representative, Commission-Based Role, Cold Calling, Lead Generation, Contract Creation, Ecommerce, Client Portfolio Creation
GENPACT GUATEMALA
Bank services, Billing
WORLD CONNECTION GUATEMALA
Technical support Supervisor, Provide Support to the team on charge, Account reconciliation, Investments
Bachiller en Ciencias y Letras
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Communicated effectively in English, supporting customer service and sales outreach.
