Alex - Customer Service Professional with diverse experience in telecommunications, travel, and financial sectors

Medellín, Antioquia, Colombiaen

Provided exceptional customer support across multiple roles, enhancing client satisfaction.

Handled high-volume calls for AT&T, consistently achieving performance targets.

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Resumen

Dedicated professional with extensive background in customer support, sales, and travel services. Proven ability to adapt and excel in diverse roles, delivering results and enhancing client satisfaction.

Logros Clave

Supported payroll processes as a payroll consultant, ensuring accuracy and compliance.
Conducted tours and sales as a tour guide, increasing customer engagement and sales.
Freelance appointment setter, successfully managing client schedules and lead generation.

Habilidades

Customer ServiceAdvanced

Expertise in resolving customer inquiries, ensuring positive experiences and fostering loyalty.

Communication SkillsAdvanced

Strong verbal and written communication abilities, effective in diverse roles and industries.

Sales & Sales SupportIntermediate

Experience in sales and appointment setting, driving client engagement and revenue growth.

Multitasking & Time ManagementIntermediate

Capable of managing multiple responsibilities efficiently in fast-paced environments.

Idiomas

English

Experiencia

Call Agent

BPO GLOBAL SERVICES

Call agent for AT&T

Emergia S.A.S

Customer service

HAVA SAS

Master Card customer service

Teleperformance

Driver, Tour guide, sales rep.

Avolar Viajes y Turismo

Payroll consultant

Solvo

appointment setter

Freelance

Educacion

Wilcox Elementary school

Paul W. Bell Middle school

Institucion educative Avendaño

Completed 2004

Braddock senior high school

Completed 2001

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Alex Mauricio Tobon - Customer Se... | Video Resume - CazVid