Alethea

Patient Service Representative

Verified insurance coverage and processed patient information using computer systems to ensure accurate billing. Handled multi-line phone systems to efficiently manage patient inquiries and appointments. Delivered high-quality customer service by applying healthcare knowledge to address patient needs

Patient Access Representative II

Verified insurance and processed patient data using computer systems to streamline admissions. Managed multi-line phone systems to coordinate patient scheduling and inquiries. Provided excellent customer service by leveraging healthcare knowledge to assist patients

Medical Scheduler/Receptionist

Scheduled medical tests and appointments using advanced computer skills to optimize patient flow. Handled high-volume phone calls to coordinate patient scheduling and inquiries. Delivered customer service by applying healthcare knowledge to address patient needs

Call Center Representative

Performed computer duties to manage patient records and scheduling efficiently. Scheduled appointments and answered high-volume phone calls to support patient needs

Medical Assistant/Front Office/Back Office

Assisted in minor procedures to support physicians and improve patient outcomes. Performed venipuncture and measured accurate vital signs to ensure quality patient care. Completed administrative duties and contacted patients for appointment reminders to maintain efficient office operations. Recorded patient history and updated care plans to support comprehensive patient management. Assisted with charting and cleaned patient rooms to maintain a safe and organized environment

Patient Registration Representative

Utilized EMR systems and computer skills to accurately register and discharge patients. Answered phone calls and verified insurance to streamline patient admissions and billing

Provided assistance to clients and answered phone calls to resolve patient issues efficiently. Created customer appointments and scheduled reservations to optimize service delivery. Maintained up-to-date knowledge of customer accounts and explained products and benefits. Operated cash drawer and confirmed payments, refunds, and resolved order disputes. Provided technical support via live chat and wrote call center scripts to improve service quality