A dedicated professional with extensive experience managing product development cycles in the SaaS sector.
Oversee all stages of product development from planning to launch, ensuring alignment with business goals.
Apply Scrum and Kanban frameworks to manage project workflows and improve team productivity.
Conduct competitive analysis to identify market trends and inform product strategy decisions.
Coordinate effectively with internal teams and external clients to ensure product requirements are met.
Resortcom
Back office, Underwriting and contracts, Sales, Customer support, Incidents reconciliation, Concierge service, Vacation memberships dedicated customer support, Maintenance and loan collection services, Billing, Basic troubleshooting and follow up to tech issues incidents
Online Freelance
Underwriting, back office, Booking representative, Translator over the phone
Rapido Solutions Group
Underwriting, Carrier / customer support, Back office, Track and tracing, Issues ,claims ,escalations handling
Wipro
Soft collections, Inbound and outbound, Past due collection for a renowned banking corporation
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