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Customer Support & Operations Specialist with 5+ years of diverse experience
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Competencies
Provided empathetic support and quick resolutions to customer issues, leading to loyalty improvements.
Controlled costs and developed business relationships to enhance profitability at hardware store.
Managed high-volume applicant flow and coordinated interview scheduling efficiently.
Gained foundational knowledge and experience as a Full Stack Web Developer.
Education
Summary
Dedicated professional experienced in customer service, operations, and recruitment process management with demonstrated ability to improve satisfaction, control costs, and efficiently manage workflows.
Key Achievements
- Enhanced customer satisfaction by addressing concerns promptly and providing accurate information at TEEM
- Controlled costs and increased profits through effective business management at HARDWARE STORE
- Managed high-volume applicant flow and coordinated interview scheduling at DIGITAL EXECUTIVE LLC
Experience
Customer support representative
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information, Provided empathic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty, Focus on providing quality service and solving problems
Manager
Controlled costs to keep business operating within budget and increase profits, Developed and maintained relationships with customers and suppliers trough account development
FULL STACK WEB DEVELOPER
Recruitment Operations
Managed high-volume applicant flow using ApplicantStream, handling hundreds of daily calls and messages to schedule interviews efficiently, Scheduled and confirmed interviews using an automated dialing and scheduling system, ensuring smooth coordination between candidates and hiring managers