This is my profileContact via CazVidAlejandro
Customer Service Specialist with diverse experience in telecommunications and sales
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Competencies
Applied advanced customer service techniques across various industries, ensuring client satisfaction and retention.
Proficient in using customer support platforms to manage cases, track packages, and access account information.
Resolved client issues related to services, device configurations, and account settings through methodical troubleshooting.
Managed customer orders, account preferences, and process workflows for service support and product delivery.
Provided empathetic, clear communication to de-escalate situations and foster positive customer relationships.
Languages
Summary
Dedicated and versatile customer service professional skilled in telecommunications, account management, and sales support, with a proven track record of resolving customer issues efficiently.
Key Achievements
- Supported customers with billing, plan selection, and payment arrangements at Tata Consultancy Services
- Utilized Salesforce, Zoom, and Broadleaf tools to resolve customer issues and guide troubleshooting at Foundever
- Handled order management, refunds, and account settings at Alorica, including product returns and customer preferences
Experience
Customer services
Helping customers to lower his bill, Helping customers to enroll to help programs, Helping to choose the best package for their home, Helping to give payment deferrals in question to their invoices, Making payment arrangements so that they have services.
Account management, tier 1 customer services
Connecting to a private VPN through Cisco, Working with the tools of Salesforce, Zoom, Broadleaf, Removing incorrect blackout or guiding the client to reach the solution of the problem with the device, Taking steps such as disconnecting, logging back in, uninstalling the application, Inviting him...
Customer service representative
Detailed knowledge and updating of products and services, Help clients solve their problems related to their contracted services, Provide a solution, Have empathy, Give a pleasant answer, Working with the Einstein 360 and ACSR tools as a database to find the account, Making sales, scheduling...
Customer service representative
Manage orders, Locate, edit or cancel orders, Track package, Find information and details of an order, Returns and Refunds, Return or replace products, Account Setup, Manage customer account preferences and Payment Methods.