Dedicated professional with over 5 years of supervisory experience in the BPO industry. Skilled in onboarding, training, and team performance enhancement.
Utilized clear, professional communication to ensure customer satisfaction and team understanding.
Collaborated effectively with team members to meet service goals and support onboarding processes.
Managed responsibilities related to service quality, staff training, and departmental support.
Addressed customer and team issues promptly, contributing to efficient service delivery.
STARTEK HONDURAS
Delivering high-quality service based on kindness, respect, and professionalism, Collaborating in the onboarding and training of new employees, Supporting the integration of new hires, Strengthening team performance, Contributing to the achievement of departmental objectives
Bachelor’s Degree
Industrial and Systems Engineering
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