Alejandro - Customer Service Agent with 4+ years of call center experience

Bogotá, Bogotá D.C., ColombiaRemoteen

Accumulated over 4 years of customer service experience in call centers.

Developed proficiency in active listening and empathy to enhance customer interactions.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced call center professional with over 4 years in customer support, specializing in active listening and empathy in a bilingual context.

Possesses B2 Plus level English for effective communication with diverse clients.

Customer ServiceAdvanced

Provided support and assistance to customers, ensuring positive experiences.

Active ListeningAdvanced

Engaged customers effectively by understanding and addressing their needs.

EmpathyAdvanced

Demonstrated strong empathetic skills to build rapport and trust with clients.

English CommunicationIntermediate

Utilized B2 Plus English proficiency to communicate with English-speaking customers.

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