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Jhonatan
Sales & Production Specialist with 6+ years in Customer Service and Support
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Competencies
Handled billing, account management, and support issues across telecom, financial, and service industries.
Demonstrated ability to acquire new clients, upsell, and supervise sales teams to meet targets.
Provided troubleshooting, product upgrades, and technical assistance for software and mobile services.
Directed sales teams and supervised operations to improve performance and team cohesion.
Utilized CRM systems and Shopify platform to manage customer interactions and online sales processes.
Education
Languages
Summary
Alejandro Preza is a dedicated professional with over 6 years of experience in sales, customer support, and team supervision across diverse industries like apparel, telecom, and finance. He excels in coordinating processes, resolving issues, and guiding teams for optimal results.
Key Achievements
- Managed end-to-end pre-production processes for custom rowing garments, ensuring quality and timely delivery.
- Supervised and motivated sales teams at Focus El Salvador, achieving enhanced performance and operational efficiency.
- Provided technical and customer support across telecom, apparel, and financial sectors, resolving issues efficiently and maintaining customer satisfaction.
Experience
Sales & Production Representative
Managed pre-production processes for custom rowing garments, Coordinated fabric selection, colors, logos, and design approvals, Ensured on-time production and delivery, Provided customer support and sales follow-up
Sales Representative
Provided software technical support under paid warranty plans, Assisted customers with troubleshooting and product upgrades
Sales Representative
Handled billing inquiries and account issues, Offered additional programming and retention solutions
Sales Agent & Sales Supervisor
Supervised and motivated sales agents to meet performance targets, Provided coaching and feedback to improve results, Managed customer acquisition for cable, internet, and phone services
Customer Service Representative
Assisted customers with balance transfers and billing inquiries, Verified and resolved fraudulent transactions
Customer Service Representative
Supported customers with mobile service and account management, Processed refunds and billing adjustments