This is my profileContact via CazVidAlejandro
Warehouse & Tracking Specialist
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Competencies
Handled cargo tracking, documentation, and stakeholder communication to optimize shipping operations.
Provided bilingual support, resolving inquiries, complaints, and technical issues to ensure high customer satisfaction.
Supervised and mentored customer service teams, developed onboarding materials, and improved service protocols.
Monitored KPIs, coordinated workflows, and contributed to operational reports for process improvements.
Proficient in internal systems, Excel, and documentation tools to support logistics and customer service activities.
Education
Languages
Summary
Experienced logistics coordinator and customer service expert with over a decade of managing cargo shipments, supervising teams, and delivering bilingual support. Adept at streamlining operations and enhancing customer satisfaction across diverse industries.
Key Achievements
- Streamlined cargo shipment tracking and documentation processes, ensuring timely deliveries.
- Supervised cross-functional teams in call centers, enhancing operational efficiency and customer satisfaction.
- Trained and mentored new customer service agents, increasing team productivity and service quality.
Experience
Logistics Coordinator
Managed the end to end tracking and updating of cargo shipments through email and internal platforms, ensuring timely delivery and communication with stakeholders., Reviewed, verified, and organized logistics documentation such as bills of lading, invoices, and customs forms., Scheduled delivery...
Operations Manager– Call Center
Supervised the daily operations of the remote customer service team for a car rental agency serving Texas and New Orleans., Managed and monitored reservation processes, including scheduling, customer inquiries, and payment handling through internal systems., Trained and coached new agents on...
Customer Service Representative & Trainer
Delivered bilingual customer service, assisting clients with appointment scheduling, plan selection, technical support, and troubleshooting., Trained and mentored new agents on service protocols, tools, and soft skills to ensure high quality interactions and KPI performance., Monitored team...
Customer Service Representative
Assisted e-commerce clients with inquiries related to online purchases, tracking orders, processing changes, and resolving complaints., Used internal systems to locate packages, escalate shipping issues, and ensure smooth resolution of customer concerns., Managed high volumes of customer...