This is my profileContact via CazVidAlejandro
Operations Manager with 10+ years in retail and hospitality
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Competencies
Applied financial analysis to monitor statements, identify inefficiencies, and develop data-driven improvement plans.
Redesigned automated inventory controls, integrated systems, and streamlined supplier order processes to improve operational reliability.
Led multidisciplinary teams, developed work plans, trained staff, and improved service standards across various roles.
Managed multiple projects including store renovations and system implementations to meet budget and schedule targets.
Optimized customer service processes across physical and digital channels, enhancing guest satisfaction and service quality.
Education
Languages
Summary
Operations professional with over 10 years of experience leading teams in retail, hospitality, and supply chain functions. Skilled in process improvement, financial analysis, and system automation to enhance efficiency and growth. Proven track record of managing complex projects, securing...
Key Achievements
- Led a business expansion including a commercial space renovation and the launch of a new store, resulting in over 30% sales growth.
- Automated financial and operational processes, reducing manual work hours by over 12 hours per week and improving reporting accuracy.
- Secured financing to support business growth, strengthened liquidity, and optimized cash flow and inventory management.
Experience
Operations Manager
Led the operations team, developing work plans, performance metrics, and improvement plans, strengthening accountability, productivity, and service standards., Monitor financial statements, including profit and loss and balance sheet, as well as analyzing stagnant inventory and margin performance...
Product Sales and Services Agent
Delivered exceptional customer service in a fast paced, high volume ski resort environment., Engaged in cross departmental teamwork to guarantee smooth operations and prioritize guest satisfaction., Contributed to sales performance through proactive product promotion and personalized guest service.
Supply Chain Intern
Automated daily tasks using Visual Basic and Power BI, saving more than ten hours of work per week., Developed custom tools to optimize inventory control procedures., Conducted audits on parameters to guarantee correct production planning., Oversee daily reporting processes, ensuring accurate...
Guest Services Lead Representative
Developed strong customer service skills and demonstrated effective problem solving abilities by providing personalized assistance and promptly resolving guest needs., Coordinated front desk operations and trained new team members to ensure consistent service standards and knowledge transfer.,...