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Alejandro
Contacto
Competencias
Experiencia demostrada en AutoCAD.
Experiencia demostrada en Python.
Experiencia demostrada en SQL.
Experiencia demostrada en System Troubleshooting.
Experiencia demostrada en Process Optimization.
Educacion
Idiomas
Resumen
Perfil profesional
Experiencia
Operations & Client Specialist
Provided technical support and workflow troubleshooting, leveraging internal platforms and database tools to diagnose and resolve operational issues.. Analyzed system behavior, data integrity, and metadata compliance to ensure seamless operational flows across cross-functional teams.. Trained and onboarded team members on platform workflows, technical protocols, and system tools, consistently achieving key performance indicators (KPIs).. Collaborated closely with product and operational teams to deliver constructive feedback for continuous process optimization.
Technical Customer Support Specialist (Tier 1)
Executed initial technical analysis and functional validation of web applications, authoring basic code scripts (HTML/CSS/Liquid) to rectify interface issues.. Identified, reproduced, and escalated complex technical bugs and system anomalies to DevOps and engineering teams.. Worked effectively with international teams across different time zones, adhering to structured Service Level Agreement (SLA) standards.