Alejandro - Logistics and Customer Support Specialist with 7+ years of diverse experience

Provided support via telephone and email across various roles, ensuring quick, efficient responses.

Coordinated transportation operations, negotiated rates, and ensured compliance with port regulations.

Developed and maintained solid relationships with clients, carriers, and internal teams.

Resolved equipment issues, managed exceptions, and provided solutions to client and team inquiries.

Managing the recovery and return of empty containers to port terminals, Ensuring timely coordination and compliance with port regulations, Working directly with the CEO to streamline operations, Resolving equipment-related issues, Maintaining strong communication with drivers and port authorities

Connecting shippers with carriers to facilitate the smooth transportation of goods, Negotiating rates, Coordinating logistics and ensuring timely deliveries, Developing solid relationships with existing clients and new prospects

Providing telephone support for an insurance company, Focusing on the prescription drug plans of the members, Assisting the supervisor, Managing exceptions and providing solutions to agent’s inquiries

Providing telephone support of a critical response line for safety concerns, Ensuring a quick and efficient response