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Alejandro
Logistics and Customer Support Specialist with 7+ years of diverse experience
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Competencies
Provided support via telephone and email across various roles, ensuring quick, efficient responses.
Coordinated transportation operations, negotiated rates, and ensured compliance with port regulations.
Developed and maintained solid relationships with clients, carriers, and internal teams.
Resolved equipment issues, managed exceptions, and provided solutions to client and team inquiries.
Supported software and internal systems, assisting colleagues and handling escalations.
Education
Languages
Summary
Dedicated specialist with over 7 years of experience in logistics, customer service, and team leadership across diverse industries, including transportation, insurance, and technology.
Key Achievements
- Streamlined container recovery operations at Jaspem Truck Line working directly with CEO
- Built and maintained strong client relationships at TTL, facilitating smooth logistics
- Led team support efforts at Everise, handling insurance and prescription drug assistance
Experience
VIRTUAL ASSISTANT
Managing the recovery and return of empty containers to port terminals, Ensuring timely coordination and compliance with port regulations, Working directly with the CEO to streamline operations, Resolving equipment-related issues, Maintaining strong communication with drivers and port authorities
FREIGHT BROKER | LOGISTICS COORDINATOR
Connecting shippers with carriers to facilitate the smooth transportation of goods, Negotiating rates, Coordinating logistics and ensuring timely deliveries, Developing solid relationships with existing clients and new prospects
MEMBER ADVOCATE | TEAM LEADER
Providing telephone support for an insurance company, Focusing on the prescription drug plans of the members, Assisting the supervisor, Managing exceptions and providing solutions to agent’s inquiries
CUSTOMER SERVICE REPRESENTATIVE
Providing telephone support of a critical response line for safety concerns, Ensuring a quick and efficient response
TECHNICAL SUPPORT | UP SALES AGENT
Providing telephone and live chat support for finance management software, Providing internal support to other agents, Approving escalations and offering additional assistance
SALES REPRESENTATIVE
Providing telephone and live chat support for a multinational technology company, Assisting customers to find the best product fitting their needs
CUSTOMER SERVICE REPRESENTATIVE
Providing support to customers via email, Handling data research and risks analysis