This is my profileContact via CazVidAlejandro
Bilingual Customer Service Specialist with diverse experience in hospitality, healthcare, and education
Contact
Mérida, Yucatán, Mexico
Available on CazVid
Competencies
Bilingual Customer ServiceAdvanced
Provided bilingual assistance, managing client interactions and de-escalations in customer support roles.
SalesIntermediate
Engaged in sales activities, including cold calling and client engagement to drive revenue.
Microsoft Office SuiteIntermediate
Utilized Microsoft Office tools for communication, documentation, and reporting tasks.
Communication SkillsAdvanced
Demonstrated ability to communicate effectively in bilingual settings and through cold calling.
Financial Auditing & Payment CollectionIntermediate
Performed financial audits and managed payment collections within the healthcare context.
Education
Medical terminology certification
University of Pittsburgh
Licenciatura en QFB (Clinical Chemistry)
Universidad Autónoma de Yucatán
High School diploma
West Noble High School
Languages
EnglishC2
Spanish
Summary
Experienced in customer support, sales, and training with a strong proficiency in bilingual communication and technical skills.
Key Achievements
- Provided bilingual guest support at Celebrity Cruises, ensuring high guest satisfaction
- Managed customer relations and de-escalation at Web Help, enhancing client retention
- Gained experience in sales, medical writing, and training new hires across multiple sectors
Experience
Direct guest bilingual specialist
Celebrity Cruises
4/23 - present
Bilingual representative
Web Help
09/22 - 04/23
Sales
Me late
03/2021 - 07/2022
Medical writer/editor, Pharmacovigilance dept
UADY
03/2020 - 09/2020
English tutor
UADY
08/2018 - 03/2020
Recepcionist
Clínica dental denti-blue
01/2017 - 06/2018
Skills
Bilingual Customer ServiceSalesMicrosoft Office SuiteCommunication SkillsFinancial Auditing & Payment Collection
Published on CazVid - May 17, 2026