Alejandro - Customer Service and Help Desk Analyst with cross-functional support skills

Bogotá, Bogota D.C., Colombiaen

Progressed through multiple customer support roles across various companies

Handled diverse technical tasks including software installation and maintenance

Publicado en CazVid

Resumen

Experienced in providing multi-channel customer service, technical support, and maintenance tasks in corporate environments.

Logros Clave

Provided customer care via chat and call support channels in dynamic environments

Habilidades

Customer SupportIntermediate

Resolved customer inquiries and provided technical support across different roles.

Technical SkillsIntermediate

Performed preventive and predictive maintenance, and managed software installations.

Communication SkillsIntermediate

Engaged with customers via chat and phone, ensuring clear and effective communication.

Office AutomationBeginner

Managed office automation tools as part of support tasks.

Idiomas

English(Basic)

Experiencia

Customer Service Representative

Optum Global Solutions Colombia S.A.S

01/11/2023 - 04/04/2024

Help Desk Analyst Lvl 1

Sonda de Colombia

2020

Chat Customer Service

Teleperformance

26/09/2016 - 04/07/2017

Chat Representative

Claro CGO

15/08/2019 - 27/01/2021

Help Desk Analyst

Carvajal

15/11/2018 - 12/07/2019

Travel Advisor Agent

Sonda de Colombia

25/10/2021 - 12/07/2022

Educacion

Colegio Feyser Gordillo

Academic Bachelor

Completed 2013

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