Experienced in debt recovery, client relations, and compliance across finance and tech sectors.
Applied debt recovery techniques, monitored KPIs, and negotiated with clients at Snap Finance.
Strengthened client relationships and managed customer success initiatives at Crisalix.
Provided high-quality customer support, assisted with travel bookings, and resolved issues at Teleperformance.
Ensured compliance with licensing standards and managed client accounts at Accenture.
Snap Finance
Consistently surpassed collection goals using strategic negotiation and problem resolution., Mentored new hires on collections processes, compliance, and customer handling., Assisted in monitoring team KPIs and provided feedback for continuous improvement., Supported leadership during system...
Accenture
Managed global client accounts to ensure compliance with Microsoft licensing standards., Provided guidance and clarification on licensing requirements., Collaborated across teams to resolve escalated client inquiries., Facilitated knowledge-sharing sessions to upskill peers.
Crisalix
Strengthened client relationships by ensuring optimal use of Crisalix 3D technology., Conducted training and onboarding sessions for new clients., Partnered with product teams to integrate client feedback into service improvements., Drove customer retention through strategic account management.
Teleperformance
High School Diploma
Graphic Design
Investigated and resolved fraudulent activities for financial accounts at Sykes LATAM.
Assisted clients with travel bookings, itinerary changes, and issue resolution., Delivered high-quality customer service in a fast-paced environment., Handled sensitive customer data with discretion and accuracy.
Sykes LATAM – Ford Motor Credit / Capital One Fraud Department
Investigated and resolved fraudulent activities for Capital One accounts., Provided customer support for Ford Motor Credit, assisting with account inquiries and payments., Maintained high accuracy in fraud detection and resolution., Collaborated with security teams to reduce fraud exposure.