Alejandra - Customer Service & Team Leadership with 5+ years in BPO Industry

Managua, Managua Department, Nicaraguaen

Progressed from Customer Service Associate to Supervisor, managing a team of 15 agents

Led and organized operational tasks to facilitate smooth weekly activities

Published on CazVid

Summary

Experienced in team supervision, operational support, and process organization within the BPO sector. Skilled in leadership, adaptability, and technical tools.

Key Achievements

Applied leadership training to proactively implement performance initiatives

Skills

LeadershipAdvanced

Led teams and organized tasks to ensure smooth operational workflows.

Team ManagementIntermediate

Supervised a team of 15 agents, applying strategies to meet performance expectations.

AdaptabilityIntermediate

Adjusted to role responsibilities and applied training knowledge proactively.

Technical SkillsIntermediate

Utilized Microsoft Office to support daily operations and organization.

Experience

CUSTOMER SERVICE ASSOCIATE

IBEX GLOBAL NICARAGUA

October 2021 - September 2022

Worked as floor support, assisting supervisors by leading and organizing tasks to be completed throughout the week, with the goal of facilitating specific activities and ensuring smooth operations.

SUPERVISOR

IBEX GLOBAL NICARAGUA

June 2023 - December 2024

Responsible for leading a team of 15 agents, utilizing various strategies to achieve the performance expectations., Applied knowledge gained from leadership training courses and proactively implemented initiatives.