This is my profileContact via CazVidAlejandra
Customer Service Professional with 5+ years of diverse industry experience
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Competencies
Delivered support through multiple channels, including calls and emails, ensuring customer satisfaction.
Assisted clients with insurance plan inquiries, claim verification, and resolving denied claims.
Supervised student progress, provided individualized assistance, and managed classroom activities.
Resolved technical issues related to billing, mobile plans, and product troubleshooting.
Maintained positive client relationships through clear communication and problem solving.
Education
Languages
Summary
Versatile professional with over 5 years of experience in customer support, insurance assistance, and teaching. Skilled in resolving complex issues, guiding clients and students, and managing diverse responsibilities.
Key Achievements
- Provided comprehensive customer support via calls and emails across multiple companies.
- Assisted members with insurance inquiries, claims verification, and billing issues.
- Supervised academic progress and implemented educational activities in teaching roles.
Experience
Customer Service
Providing comprehensive support to customers through phone calls and emails, Managing information related to orders, Processing refunds for delayed or undelivered products, Providing ongoing case follow-ups, Handling requests for order cancellations or modifications
Customer Care Agent
Assisting and guiding members with inquiries regarding their insurance plans, Providing clear and accurate information about plan coverage, Verifying the accuracy of submitted claims, Assisting members with denied claims
Customer Service Agent
Resolving technical problems, Addressing billing inquiries, Recommending mobile phones and plans
Teacher
Overseeing students’ academic progress, Providing individualized assistance to students
Customer Service Agent
Assisting clients with inquiries, Activating free trial subscriptions, Addressing billing concerns
Guide Teacher
Supervising the academic and behavioral progress of students, Planning and implementing educational activities