This is my profileContact via CazVidAlejandra
Customer Support & Product Manager with 8+ years in e-commerce and hospitality
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Competencies
Provided empathetic, clear communication and problem-solving support to diverse customer inquiries across multiple roles.
Supported product uploads, market analysis, and customer support to optimize online sales and product performance.
Managed short-term rental operations, coordinating guest services and reservations to ensure high service standards.
Handled procurement, order processing, and supplier communication to support product sourcing and fulfillment.
Expertise in Google Workspace, Microsoft Office, WordPress, Odoo, and Canva for documentation, communication, and online content management.
Education
Languages
Summary
Experienced in customer service, e-commerce, and property management, excelling in communication, problem-solving, and team coordination. Skilled in technical applications and operational support, dedicated to delivering high-quality solutions and customer satisfaction across industries.
Key Achievements
- Managed 50+ daily customer interactions at Teleperformance, resolving inquiries related to orders and payments.
- Led and coordinated a small team as Product Manager at BE Connected Experiences, supporting product uploads and customer support.
- Handled day-to-day operations of short-term rentals, ensuring guest satisfaction through effective communication and organization.
Experience
Customer Support & E-commerce Support Representative
Managed 50+ inbound customer interactions daily, providing support for online purchases, payments, and order-related inquiries., Resolved issues related to shipping, delivery delays, order discrepancies, and returns while maintaining service quality standards., Provided basic technical support and...
Technical & Subscription Support Representative
Handled 30+ inbound calls daily, assisting primarily senior customers with technical support and subscription-related inquiries., Provided clear, patient guidance to resolve basic technical issues and ensure service usability., Managed issues related to newspaper delivery, missed deliveries, and...
Product Manager
Conducted market and trend analysis to identify high-demand products and growth opportunities., Sourced and evaluated manufacturers and suppliers in China, managing purchase orders and supplier coordination., Led and coordinated a small team, ensuring alignment with product and operational goals.,...
Property & Guest Management Assistant (Short-Term Rentals)
Managed day-to-day operations of two studio apartments, ensuring smooth guest experiences from check-in to check-out., Assisted guests with inquiries, requests, and issue resolution, maintaining high service standards., Coordinated and scheduled cleaning services between stays to ensure apartment...