Aldo - Customer Care Representative with 1+ years in tech support and client communication

Utilized active listening, empathy, and solution-driven approaches to assist customers effectively.

Managed multiple chat conversations concurrently to support client inquiries efficiently.

Created and updated tickets with accurate information supporting case resolution.

Used Word, Excel, and Outlook for documentation, communication, and case tracking.

Utilized ServiceNow platform to manage customer tickets and case tracking.

Provided customer support via chat and phone, ensuring fast and clear assistance., Resolved inquiries, processed requests, and followed up on ongoing cases., Created and updated tickets with accurate and professional information.