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Customer Service & Technical Support with 10+ years in Service Industry
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Competencies
Delivered bilingual customer service, email support, and back office assistance in various campaigns.
Passed bilingual roles as an insurance agent and interpreter, effectively communicating with diverse clients.
Troubleshot technical issues, prepared reports, and handled remote documentation with online tools.
Managed appointment scheduling, follow-ups, and Insurance plan support within healthcare and client services.
Utilized strategies at Hispand Consulting to identify and qualify prospects, contributing to sales efforts.
Languages
Summary
Versatile professional with over a decade providing bilingual customer service, technical troubleshooting, and coordination in healthcare and sales sectors. Proven ability to adapt and deliver effective solutions in dynamic environments.
Key Achievements
- Provided bilingual customer service and technical support across multiple roles, including insurance and healthcare sectors.
- Coordinated scheduling and follow-up services as a Clinical Coordinator, adhering to HIPAA protocols and Medicaid requirements.
- Generated and nurtured leads at Hispand Consulting, employing effective strategies to identify qualified prospects.
Experience
Installer Technician
General Assistant, Cook, Event Coordinator
Lead Generator
Experience identifying and nurturing qualified prospects through effective lead generation strategies.
Customer Service
Bilingual customer service, email support, back office in the ABG campaign.
Insurance Agent
Bilingual insurance policy agent for the Allstate campaign.
Clinical Coordinator
Scheduling doctor appointments, customer service, doubt solver of wellcare & medicaid insurance plan, follow up’s, refills, HIPAA protocols, etc.
Medical Bilingual Interpreter
Proficient with online communication and collaboration tools (Zoom, Microsoft Teams, Slack, Google Workspace), remote documentation and reporting.