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ALBERTO
Customer Service & Appointment Setter with 5+ years in support & outreach
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Competencies
Managed client inquiries, resolved issues, and maintained high customer satisfaction, utilizing active listening and problem-solving skills.
Scheduled security, roofing, and medical appointments via cold calling and filtering systems to support sales and operational goals.
Excelled in outbound and inbound communication across channels, ensuring clear, professional, and effective client interactions.
Utilized Excel for data management, reporting, and tracking customer interactions in administrative tasks.
Education
Languages
Summary
Experienced in providing exceptional customer support, managing client inquiries, and scheduling appointments across various industries, including automotive, healthcare, and security.
Key Achievements
- Provided high-quality customer service at AutoZone, assisting with product inquiries and troubleshooting automotive issues.
- Handled outbound calls to verify and update medical office contact information, ensuring accurate data collection.
- Scheduled and coordinated security and roofing appointments, supporting sales and operations teams efficiently.
Experience
Appointment Setter
Cold Calling and scheduling onsite security services and vehicle patrol.
Appointment Scheduler
Just filter and transfer to the Sales team.
Appointment Setter
Roofing Appointments
Call Center Representative
Research online for the most updated contact information for medical Offices., Outbound Calls to verify Medical Offices' information.
Customer Service Representative
Provided high-quality customer service at AutoZone in Chihuahua, Mexico, assisting customers with product inquiries, troubleshooting automotive issues, and processing sales.