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Customer Service & Technical Support Specialist with 3 years of experience
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Competencies
Experience in resolving customer issues via phone, chat, and email, ensuring customer satisfaction.
Provided basic hardware diagnosis, warranty verification, and device replacement support.
Clear communication through multiple channels including calls, emails, and chats to assist customers and schedule appointments.
Knowledge of consumer electronics and medical aesthetic services as demonstrated by roles.
Education
Languages
Summary
Experienced in providing technical support and customer service across electronics and healthcare sectors.
Key Achievements
- Provided hardware troubleshooting and warranty support for multiple consumer electronics at HGS BPO.
- Handled customer queries efficiently across multiple communication channels at OP360.
- Assisted in appointment scheduling and customer education for aesthetic treatments.
Experience
Tech Support
Providing basic hardware services for Vizio TVs and sound bars., Offering basic troubleshooting, warranty verification, and refunds or replacements for devices that didn't work under warranty.
Chat Agent / Aesthetic Advisor
Helping customers resolve issues and doubts about carriers and products via phone calls, chats, and emails., Calling customers to make or book appointments for medical and non-invasive treatments.