Experienced bilingual customer service representative with a strong background in insurance claims and roadside assistance, skilled in communication, empathy, and problem-solving.
Utilized active listening to accurately capture customer issues and provide effective solutions.
Applied empathetic communication to acknowledge customer losses and needs, enhancing trust.
Established clear communication with customers and team members, including translation support.
Proficient in Microsoft Office, call documentation, and dispatch coordination to support customer service operations.
Remote
Providing excellent services to customers, Submit claims for their property due to the hurricane Milton, Helene by using empathy to acknowledge their loss, active listening by documenting all details for their situation, Submitting claim owner activity to their adjuster for further action to their...
STATEFARM ROADSIDE ASSISTANCE - ARISE
Answer inbound calls in a calm and professional manner from stranded Vehicles, Dispatch roadside assistance, coming to the rescue and securing services including towing, lockout, tire changes, fuel delivery, electric vehicle charging, verify coverage taking payment, completing data capture form...
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Implemented technical skills and active listening to address and resolve customer issues effectively.
