Dedicated customer support specialist with extensive experience in client service, team supervision, process optimization, and complaint resolution. Proven ability to handle high-volume inquiries, lead cross-functional projects, and foster customer loyalty through effective communication and...
Provided efficient, empathetic support via multiple channels, resolving complex issues and maintaining high satisfaction levels.
Supervised customer care teams, promoted professional development, and coordinated cross-functional projects to enhance service delivery.
Designed and implemented strategies for operational enhancements, fraud management, and increase in customer satisfaction metrics.
Effectively communicated with clients and internal teams, fostering partnership and ensuring clarity in complex situations.
Backcountry
Handle a medium volume of customer inquiries efficiently and warmly, ensuring swift resolutions., Identify and escalate more challenging issues to the appropriate teams to deliver timely solutions., Partner with internal teams, vendors, stores and/or warehouses to ensure seamless issue resolution...
Sur La Table USA
Handle a medium volume of customer inquiries efficiently and warmly, ensuring swift resolutions., Identify and escalate more challenging issues to the appropriate teams to deliver timely solutions., Partner with internal teams, vendors, stores and/or warehouses to ensure seamless issue resolution...
Asurion Mexico Services
Claim adjudication and claim resolving for LatAm customers. Task planning and support to other departments if necessary., Plan and design of improvement actions. Maintain and improve the relationship with internal and external clients., Managing more than 2 projects at the same time from start-end....
Atento Mexico Services
Master
Degree
Course
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Resolved customer concerns rapidly, identified potential issues proactively, and contributed to continuous process improvements.
Application of strategies to promote and guarantee good customer service., Follow-up with low performers. Plan and design of improvement actions., Maintain and improve the relationship with internal and external clients., Management of personal and work development of the people in charge;...
Atento Mexico Services
Listen to client concerns, answer questions, and address issues promptly and professionally., Assist in handling call overflows during times of heavy call volume throughout the office., Document client interactions and maintain records., Adapt to changing priorities and workload, especially during...
