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Alan
Customer Service & Sales Professional with 5+ years of experience in telecommunications and travel
Video resume
Customer service
Customer service, sales, interpretation, vacation advisor.
Contact
Chalco de Diaz Covarrubias, México, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Extensive experience in inbound and outbound support across telecommunications, travel, and retail industries.
Sales & UpsellingIntermediate
Engaged in cross-selling and sales outreach, increasing client acquisition and revenue.
Schedule CoordinationIntermediate
Coordinated employee schedules and managed daily operational tasks for service teams.
Social Media CampaigningIntermediate
Created and managed social media campaigns on Facebook and Nextdoor to generate customer engagement and bookings.
Machine OperationBeginner
Operated automated embroidery machinery in production environments.
Education
Locke Senior High School
Completed June 2001
Taft Senior High School
Completed June 2001
Groover Cleveland Senior High School
Completed June 2003
Summary
Dedicated professional with over five years of experience in customer service, sales, and operations across telecommunications, embroidery production, and travel industries.
Key Achievements
- Managed inbound and outbound customer service calls, resulting in high customer satisfaction and retention at Prestige Housekeeping
- Developed and executed organic social media campaigns to increase client bookings
- Handled scheduling and performance monitoring for a team of 12 cleaners, ensuring timely service delivery
Experience
Assistant to the product support department, Sales rep, Customer service via telephone, billing info.
Dk Wireless Sprint Pcs
April 2003 - February 2004
Operation of automated and computerized embroidery machinery, Production Management, Customer Service
Catalan Embroidery Usa
June 2004 - August 2006
Bilingual customer service representative
TeleTech Mexico
September 2006 - January 2007
Residential and commercial Landscaping & Lawn Maintenance
Vegas Landscaping
March 2009 - July 2011
General butcher, quality supervision, customer service
El Gueros Carniceria
March 2013 - April 2014
In charge of distribution and sales, Operation of automated and computerized embroidery machinery
Bordados La Zapata
July 2014 - January 2018
Customer service, file claims, policy information
Allianz global assistance
March 2018 - June 2018
Bilingual customer service representative
Cygnus Bitesuad/Foodify
January 2019 - March 2020
Customer service for Venmo cash app
Empereon Constar Latm
February 2022 - May 2022
Vacation advisor for members, sales, customer service, tech support
Interval International
June 2022 - June 2023
Skills
Customer ServiceSales & UpsellingSchedule CoordinationSocial Media CampaigningMachine Operation
Published on CazVid - May 17, 2026