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Alan
Customer Support Representative with 1 year of experience in finance and technology
Video resume
Support Representative Alan
Hi, I'm from Cali, Colombia, music, sports and support enthusiast!nnAlways aiming to improve myself and help others to improve themselves??nn1 year of experience in customer support.nnWorked for a financial campaign, after my first 2 months I moved to the disputes department and on my sixth month I was moved directly to Tier 2, I had 7 months of administrative emails and supervisor calls.
Contact
Santiago de Cali, Valle del Cauca Department, Colombia
Open to remote
Available on CazVid
Competencies
Customer SupportIntermediate
Provided customer service across gaming, finance, and technology sectors, assisting with disputes and general inquiries.
Dispute ResolutionIntermediate
Managed and resolved disputes within financial campaigns, gaining experience in handling complex issues.
Communication SkillsIntermediate
Communicated professionally with customers and supervisors through emails and calls, including supervisory interactions.
Administrative SupportIntermediate
Handled administrative emails and supported operational tasks over a 7-month period.
Summary
Dedicated support professional with experience in finance, gaming, and technology customer service, with a focus on dispute management and customer satisfaction.
Key Achievements
- Progressed from initial customer support role to Tier 2 support within six months
- Transitioned to disputes department after two months in financial campaign
- Handled administrative emails and supervised calls over a period of 7 months
Skills
Customer SupportDispute ResolutionCommunication SkillsAdministrative Support
Published on CazVid - Jul 3, 2025