Alan - Customer service

Demonstrated experience with English (American).

Demonstrated experience with Spanish.

Demonstrated experience with Knowledge in windows Office.

Demonstrated experience with Statistical software SPSS.

Demonstrated experience with Extensive Knowledge in manage of windows PC and MAC systems.

Inbound and outbound calls from drivers for delivery or transport service for Different large companies exa; coca cola, Pepsi, Samsung, etc.. Tracking distance or miles in MOTUS application and reimbursed those miles driven. Troubleshooting the app for any missing miles or not able to enter the correct location.

Receiving information in audience measurement, data and analysis.. No sells, just gathering information about what they see on tv, phone, radios etc.. It is randomice selected and volunteer if they want to participate.

Updating Customer information. Making appointments for 1099 and 1096 forms. Data entry. Outbound calls to notify forms had been sent to Customer. Offering our forms to companys and our prices.

Inbound calls following on Customers dispute or claims on their security service by providing different options of resolving.. Troubleshooting by guiding them to reconnect with phone, or replace of the equipment itself. Offering some promotions or new equipment for a free trial of 30 Days without charge.. Monitoring and tracking equipment sent to Customer or in and out of warehouse for available merchandise and also tracking available technition around owners home address.

Inbound and outbound calls following on customers dispute or claims on their energy home.. Addressing questions about high energy bills and service availability.. Introducing different programs for better pricing or discounts.

Inbound calls from owners of buildings, Condominiums, Departments for service inquiries.. Reviewing billing questions.

Inbound and outbound calls following on customers disputing billing, cable and internet.. Troubleshooting process for Services or sending out a technician.. Changing plans for customers better needs and saving money.

Taking inbound calls and outbound calls, following on customer’s dispute or claims on their payments.. Resolving inconveniences and questions about balances.. Helping customers make arrangements for overdue accounts.. Creating payment plans for customers in financial distress.. Reviewing and authorizing requests for arrangements from crew members.. Assisting customers with refunds and unauthorized charges.. Improving a system to track crew productivity with weekly reports.

Inbound and outbound calls following on customers disputing billing, receiving orders and replacing broken or lost containers.. Monitoring and tracking new merchandise sent to premium Customers.. Tracking high volume of merchandise sent to different stores.