A - Customer Service & Risk Analysis Specialist with 5+ years of diverse experience

Handled customer inquiries and issues across multiple channels ensuring customer satisfaction.

Created and maintained dashboards and reports to monitor key risk indicators at Scotia GSG.

Implemented automation processes to streamline routine workflows in a banking environment.

Supported onboarding of new hires and trained colleagues in customer service procedures.

Provided technical assistance and troubleshooting for digital and telecommunication services.

Addressed customer inquiries and resolved issues related to orders, payments, subscriptions, and memberships for digital channels, Provided technical support and guidance to customers and colleagues to ensure smooth operations and quick issue resolution.

Created and maintained reports and dashboards in Salesforce, providing visibility into key risk indicators such as delinquency rates and customer debt levels., Implemented workflow automations to streamline routine processes.

Provided customer service via phone for daily banking inquiries and revolving credit accounts., Supported onboarding processes for new hires and assisted with training.

Provided customer service via chat and phone for wireless prepaid services., Served as backup Floor Support and Help Desk for new hire agents.