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Digital Marketing Lead
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Competencies
Demonstrated experience with IT support.
Demonstrated experience with Incident management.
Demonstrated experience with Digital marketing strategy and execution.
Demonstrated experience with ITSM operations.
Demonstrated experience with ServiceNow.
Education
Summary
Digital Marketing Lead open to new opportunities
Experience
Digital Marketing Lead
Spearheaded digital marketing team to plan, execute, and optimise campaigns across multiple channels.. Monitored performance metrics to support team members.. Guided team members in implementing effective strategies.. Assisted in improving ROI and overall campaign effectiveness.. Executed SEO strategies for Google Ads and social media campaigns to enhance online visibility and engagement.. Optimised campaign performance to enhance return on investment.. Conducted comprehensive competitor analysis to identify market trends and inform strategic decisions.. Drive business growth through innovative digital strategies.. Analysed campaign performance using Google Console and Google Analytics to optimise user engagement.. Collaborated with team members to achieve target results.. Maintained clean, safe working environments to eliminate accident risks.. Identified issues, analysed information and provided solutions to problems.. Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Senior Technical Support Engineer
Administered user creation and access management within Active Directory and SCCM to ensure efficient resource allocation.. Executed SCCM patching and OS deployment to enhance system security and performance.. Facilitated secure remote access through Office 365 VPN using Cisco AnyConnect and F5 technologies.. Facilitated remote support using Dameware and RDP to enhance user experience and resolve technical issues.. Coordinated with vendors including Dell, HP, Lenovo, and Acer to resolve hardware-related issues efficiently.. Managed incidents using ServiceNow and BMC Remedy to ensure compliance with Service Level Agreements.. Resolved service user requests within target timeframes.. Provided clear and concise step-by-step technical support to guide clients.. Helped customers set up new systems, applications and software.. Managed the installation and configuration of computer systems and networks, ensuring seamless integration and minimal disruption.. Delivered remote and on-site support to high-profile clients, maintaining high standards of professionalism and discretion.
System Engineer
Identified and implemented cost-saving opportunities in quality control without compromising on product quality.. Prepared detailed reports on quality performance indicators for senior management review.. Managed documentation of all quality control activities, facilitating audits and compliance checks.. Monitored and reported on quality metrics, providing data-driven insights for continuous improvement.. Improved product durability, reliability and quality by conducting thorough quality assessments and recommending changes.. Conducted comprehensive quality control inspections on products to maintain high industry standards.