Aimee

Demonstrated experience with Critical/Analytical Thinking.

Demonstrated experience with Problem-Solving.

Demonstrated experience with Emotional Intelligence.

Demonstrated experience with Motivation.

Demonstrated experience with Coaching and Providing Feedback.

Makes lesson plans according to the school’s curriculum. Delivers engaging English lessons. Utilizes different approaches to ensure progress in learning. Creates effective assessments to check for understanding and easy application in real life. Collaborates with colleagues, parents and the significant people in the learners’ lives

Uses the lesson plan provided by the school and makes necessary adjustment if necessary. Delivers engaging English lessons. Utilizes the Montessori approach as guide in teaching. Creates effective assessments to check for understanding and easy application in real life. Collaborates with colleagues, parents and the significant people in the learners’ lives

Teaches English to adult learners (high school students and professionals) in Europe and Asia, especially Japanese. Reviews the learners for TOEIC, IELTS and EIKEN examination. Focuses on conversational and business English. Customizes the lessons according to the present needs of the learners

Manages a team consisting of 15-18 content moderators. Coaches content moderators once a week or as necessary. Scrubs jobs completed by the content moderators to identify opportunities and validity of action. Analyzes reports to provide accurate and helpful insights. Participates in calibration sessions and other meetings. Provides real-time support to content moderators

Coaches agents at least once a week or as necessary. Answers escalation/supervisory calls from customers. Scrubs calls to identify opportunities and create action plans. Manages reports and other adhoc or administrative tasks. Participates in call calibration and other meetings. Provides real-time support to the agents. Became the OM POC of our LOB for almost 5 months. Assists stakeholders in the set up and administration of events through the ANZ Learning Management System. Communicates with the course key contacts, facilitators, learners and other stakeholders regarding their courses. Managing and resolving training event issues and escalating them if needed. Ensuring the events are delivered successfully and mark learners as completed or not

Manages the trainers by supporting them in their roles and providing behavioral training for their development. Facilitates new hire training if trainer is not available - Foundations Skills Training & Product Training. Creates curriculum and behavioral modules for the trainers and other support group. Works together with the Instructional Designer in creating effective materials for training